1. Information collected
The inquiry form may collect a first and last name, work email, company name and application brief. The brief may include an intended article, named material, estimated quantity, destination and technical evidence requested. Standard server logs may also record device, browser, referring page, date, time and network information used to operate and protect the site.
Do not submit sensitive personal information, health records, financial account information, government identifiers, confidential formulas or restricted technical data. Product drawings and third-party documents should be shared only when the sender has authority to do so and an approved transfer route has been established.
2. How information may be used
Submitted information may be used to review the inquiry, identify its thermal or acoustic evidence path, route it to an appropriate product or regional contact, respond to questions, maintain request records and protect the service from misuse. Information is not used to invent stock, pricing, certification or performance confirmation.
3. Sharing and external services
Information may be shared with service providers that support hosting, security, communications or inquiry handling, subject to appropriate instructions. It may also be disclosed where required by law, to protect rights and safety, or as part of a legitimate organizational transaction. Links to official product pages or other external websites are governed by those sites and should be reviewed separately.
4. Retention, location and security
Inquiry information should be retained only as long as reasonably needed for the stated purpose, legal obligations, dispute handling and security. Administrative, technical and organizational measures can reduce risk, but no online transmission or storage system is free from risk. Cross-border routing may occur when a request needs a regional or product-specific review.
5. Access, correction and deletion
Depending on applicable law, a user may request access, correction, deletion, restriction or objection regarding personal information associated with an inquiry. Provide enough information to identify the original request without sending additional sensitive data. Requests may require identity verification, and some records may be retained where legally required or necessary for security and dispute records.
Questions about this policy can be submitted through the contact page. The policy may be revised when site operations or legal requirements change; users should review the version presented at the time of submission.